Test PlatformCVS Aetna Better Health of Illinois
CVS Aetna Better Health of Illinois · Test scenario
Launch test calls, follow the agentic warm transfer, and review the final human conversation.
CVS Aetna Better Health of Illinois · Test scenario
New outbound call
Live routing model
Recent activity
| Contact | Destination | Status | Call ID | Started | Analysis | Actions |
|---|
Your first outbound call will appear here.
Superadmin orchestration
Launch randomized run-sheet scenarios one at a time. Pause waits for the active call to finish; stop cancels every remaining queued call.
New run
Behavior library
Gemini scenario studio
Full-context reviewEvery turn includes the complete scenario catalog JSON and the live parent/provider prompt contracts. Nothing is saved until you accept the diff.
Review before saving
ElevenLabs custom voices
Parent voices must be marked female or male so each call can pass the correct parent_role. Unknown voices are available only for the provider leg.
| Voice | Voice ID | Gender / parent role | Region | Status | Actions |
|---|
Run history
Schedule a run to start the first randomized scenario.
Server configuration
Secrets are configured as server environment variables and are never sent to this browser.
Administrator
Final-leg AI
Controls how the completed Twilio human leg and correlated Retell events are analyzed. Changes apply to calls processed after you save. Required appointment fields are automatically added to every analysis.
Superadmin
Access control
| User | Role | Status | Created | Last login | Actions |
|---|
Private · andrewbenhanan only
When enabled, selected users get about 10 ultra-brief message flashes at random times while they are logged in — spaced out so they may question if they really saw it. You can include yourself to test it.
Completed call
Simulation cast
Each simulator persona on this call, with the catalog voice ID it used. Removing a voice drops it from future simulation runs.
Complete journey
Review all call legs in order, with a clear break wherever a new call begins.
Call media
Players appear after Retell media arrives or the Twilio trunk recording is correlated.
Each correlated Retell call analysis will appear here after processing completes.
The transcript and custom result appear after the transferred leg ends.